Customer Care

Shipping Information. 

Please allow 2-3 business days for your order to be processed.  You will receive an email notification once your order has shipped.

Domestic
We offer free standard shipping on all U.S. orders.  Yay!

International
We offer free standard shipping on international orders $75+.
Standard (USPS First Class Package) - $10
Expedited (USPS Priority Mail International) - $25

Delivery time for standard shipping varies based on destination.

Expected delivery for expedited shipping is 6-10 business days for international orders and 1-3 business days for domestic orders for most destinations.

Returns. 

All sales are final.  We are currently unable to accept returns or exchanges.  However, please do email us if there are any problems with your order.  We will gladly assist you.

Jewelry Care.

All plated jewelry will tarnish and fade over time with normal wear.  To prolong and maintain the original appearance of our products, we recommend the following care instructions.

Keep jewelry dry and away from humidity.  Avoid direct contact with water, sweat, and chemicals.  Limit contact with rough surfaces and other metals in order to avoid scratching and changes in color.  To clean, we suggest wiping gently with soft and non-abrasive cloths.  When not in use, store jewelry in a protective bag or box individually.

Errors.

We try to describe all products on this site as accurately as possible.  Some variation in the appearance of actual product color may result from the use of differing monitors. Please understand we are not responsible for such variations.

Privacy Policy.

We respect your privacy.  All information collected on this site will be kept confidential.  We will not sell and disclose any information to third parties, or reuse any information without your permission.  Any information you provide us will be used solely for the purpose of processing your order.

Tell Us What You Think. 

We are always trying to improve.  If you have suggestions or constructive criticisms, please let us know.  Email us at hey@shopmoortown.com.